Frequently Asked Questions
Do I need to schedule an appointment?
Yes. Making an appointment ensures that you receive your stylist's complete attention throughout your visit. We want you to have the best experience possible and give you the attention you deserve!
You can schedule your appointment online here.
How long are appointments usually?
Our appointments are about an hour each. On the weekends we are required to stay within our scheduled time to keep other bride's scheduled appointments. If you would prefer a quieter salon or a longer appointment, we suggest making an appointment during the week!
Who and what should I bring to my appointment?
We ask that you keep your appointment limited to 4 to 5 guests. We also recommend that you make sure the individuals you bring will support your vision and taste. Although we love kids, we recommend that you do not bring children to make sure the appointment is focused solely on you!
Please bring the proper undergarments to your bridal appointment. The requested undergarments would be a strapless bra and proper underwear to be worn while you are trying on wedding gowns.
Do you have any made-to-order wedding dresses?
Our wedding dress selection only features off the rack styles, which means that when you say “yes!” to the wedding dress of your dreams, you take her home the very same day! We do not have any made to order wedding dress styles at lux to go bridal.
Check out our Designer Gallery and our Plus Size Collections!
Have the off-the-rack dresses in the salon been previously worn down the aisle?
No! We do not sell used wedding dresses! lux to go is not a consignment wedding dress store.
All of our off-the-rack gowns have been tried-on during bridal appointments and in some cases, not even then! We take the time to ensure that every gown in our salon can be worn down the aisle looking custom-made just for you.
What type of condition are the designer stock and sample gowns in?
Our wedding dresses are in excellent condition - a perk of knowing exactly where they are coming from (our sister store, Marie Gabriel Couture) and how well they have been taken care of before entering our store. Also, we do not sell used wedding dresses!
We conduct a thorough check on the gown to ensure that the quality is in top shape although of course, part of the reason some of the deals are as excellent as they are is because occasionally some gowns are in need of small repairs. This means you get the amazing savings! We do have in-house alterations only available for dresses purchased in lux to go and our Marie Gabriel stores. Be sure to ask about options at your appointment. Gentle signs of usage should be expected but usually they are hardly noticeable!
What sizes can you find in-store? What if I am not your typical sample size?
We carry a wide selection of bridal gowns with sizes ranging from 8 to 34! We receive our wedding dress samples from our sister store, Marie Gabriel Couture who carry leading designers in a range of sizes!
If you have specific questions about the average size on specific designers please call or email us at (317) 360-1243 or stylist@luxtogobridal.com
Remember! Alterations can dramatically aid the fit of a gown and all of our stylists are trained to understand which styles and designs can be altered to make the dress larger or smaller. We will always only show you gowns that will fit your body! No matter if your gown is custom ordered or off-the-rack, all brides will need alterations regardless. We have in-house alterations! So no need to take your dress anywhere else to put that final touch on your dream dress!
Do I get to take my dress home the same day? What if my wedding is in a couple weeks?
Yes Yes Yes! The beauty of offering off-rack gowns means that your dress can be taken home the same day you purchase it! (The dress you try on and fall in love with IS the dress you take with you!) This means that if you are on a time crunch to find the perfect dress - we are here for you!
No matter what - please remember to leave at least 3 weeks before your wedding date to save time for the proper alterations.
Do you offer in-store alterations?
We are so excited to say YES, we do offer alterations! Our Alterations department only offers alterations for dresses purchased within the Marie Gabriel Bridal family - Marie Gabriel Couture, Marie Gabriel Boho, Marie Gabriel Social, and MG lux to go.
Remember! Every bride will require alterations, whether it is large adjustments or just those final tweaks, to perfect your gown.
How does the experience differ between a sample store & a salon where you order your wedding dress?
There is NO difference! We make sure that your bridal appointment is the lux feel you expect and deserve. During your appointment you will work one-on-one with one of our highly trained stylists whose entire goal is to find you the dress of your dreams! The only difference is that our gowns are a fraction of the cost and you get to take your dream dress home the same day!
Do you charge for appointments?
Yes, we do. Scheduling your appointment is easy because you pick the best time for you via our online scheduler. The amount varies based on the day you select your appointment, but the fee is credited towards the purchase of your dress! However, if you do not select a dress at your appointment, the appointment fee is payment for the time and service offered.
Appointments cannot be changed or cancelled within 48 hours of the appointment time.
Occasionally, a bride will want to schedule a follow up or second appointment and yes- this appointment does have a fee of $100. This is to ensure that your stylist and your gown is specially reserved and waiting for you. When you officially say YES to the dress (yay!) that $100 booking fee will then get applied to your purchase. However, if you do not select a gown with us, it is non-refundable.
